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PRIVACY POLICY

Last updated: [24/10/2025]

1. INTRODUCTION

Cartech Auto Services (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect any information that you give us when you use our website, contact us, or visit our premises.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. WHO WE ARE

Business Name: Cartech Auto Services
Address: Unit J, Wilkie Road, Barrow-in-Furness, LA14 5UT
Email: cartechautoservices@outlook.com
Telephone: 01229 820444

If you have any questions about this policy or how your information is handled, please contact us using the details above.

3. INFORMATION WE COLLECT

We may collect and process the following types of information:

  • Personal details: Name, address, email, and telephone number

  • Vehicle information: Registration, make, model, and service history

  • Booking details: Dates, service type, and communication records

  • Payment information: Limited to what is necessary for invoicing (no card data is stored)

  • Website usage data: Information such as browser type, device type, and pages visited

We collect this information when you:

  • Complete a booking or enquiry form on our website

  • Contact us by phone, email, or in person

  • Visit our garage for a service, MOT, or repair

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Manage appointments and provide our services

  • Respond to enquiries or quotations

  • Maintain service and MOT records

  • Process invoices and payments

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

We will only use your data for the purpose it was collected and will never sell or share it for marketing purposes.

5. LAWFUL BASIS FOR PROCESSING

We process your personal data under one or more of the following lawful bases:

  • Contractual obligation: To provide the service you requested

  • Legitimate interest: To manage customer relationships and improve our business

  • Legal obligation: To comply with tax, insurance, and MOT record-keeping requirements

6. DATA STORAGE & SECURITY

We take your data security seriously. Personal information is stored securely on protected systems, with access limited to authorised staff only.

Electronic data is password protected, and physical records are stored in locked premises. We regularly review our data protection measures to ensure compliance and security.

7. DATA RETENTION

We keep your personal information only for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements.

Typically, vehicle service and MOT records are retained for seven years unless you request otherwise.

8. YOUR RIGHTS

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal information (where applicable)

  • Object to or restrict certain types of processing

  • Request transfer of your data to another service provider

To exercise any of these rights, please contact us at cartechautoservices@outlook.com.

9. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to monitor performance and improve functionality. Cookies collect anonymous data such as traffic patterns and user behaviour.

You can adjust or disable cookies in your browser settings at any time.

10. THIRD-PARTY DISCLOSURE

We do not sell, trade, or rent users’ personal information.
Your data may be shared only with:

  • MOT or regulatory authorities (where legally required)

  • Trusted service partners for IT, hosting, or payment processing (under strict confidentiality agreements)

11. LINKS TO OTHER WEBSITES

Our website may contain links to other relevant websites. Once you leave our site, we are not responsible for the privacy practices of external websites. Please review their privacy statements separately.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised date.
We encourage you to review it occasionally to stay informed about how we protect your data.

13. CONTACT US

If you have questions about this policy or how your personal information is handled, please contact:

📍 Cartech Auto Services
Unit J, Wilkie Road, Barrow-in-Furness, LA14 5UT
📧 cartechautoservices@outlook.com
📞 01229 820444

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